Warranty & Complaints


We always do our utmost to satisfy our customers and customer satisfaction is our top priority. In the unlikely event that something is not to your liking, please always mention this! Precisely with your remark, feedback, complaint or tip, we can continue to improve our service! You can contact us by telephone or e-mail.
Do you have questions or are there any ambiguities? Do not hesitate to contact us, we are happy to help you!

From a legal point of view, you are obliged to report this to us within two months of having detected the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge. See our return page for this.


It can always happen that something does not go as planned. We advise you to first report complaints to us by email. If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.